NN
Neville N
1 reviews | Active since Apr 2019
23 Apr 2019, 12:49
Dragging their feet
After publishing outsurance on Hello Peter, they still seem to be dragging their feet.
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OUTsurance's replyOfficial
24 Apr 2019, 10:22Hello neville-naidoo1
It was naturally disappointing to read your subsequent comments after having lodged your initial complaint.
Our liability claims manager contacted you and discussed why we need to confirm who who are interacting with. She also provided you with her email address, to forward the required message which was discussed, to her.
We have a clear merit dispute at this stage and we need to act fairly towards both parties involved.
Further feedback will be provided to you on Thursday.
Regards
OUTsurance
It was naturally disappointing to read your subsequent comments after having lodged your initial complaint.
Our liability claims manager contacted you and discussed why we need to confirm who who are interacting with. She also provided you with her email address, to forward the required message which was discussed, to her.
We have a clear merit dispute at this stage and we need to act fairly towards both parties involved.
Further feedback will be provided to you on Thursday.
Regards
OUTsurance
OUTsurance's reply24 Apr 2019, 10:22
Official
Hello neville-naidoo1
It was naturally disappointing to read your subsequent comments after having lodged your initial complaint.
Our liability claims manager contacted you and discussed why we need to confirm who who are interacting with. She also provided you with her email address, to forward the required message which was discussed, to her.
We have a clear merit dispute at this stage and we need to act fairly towards both parties involved.
Further feedback will be provided to you on Thursday.
Regards
OUTsurance
It was naturally disappointing to read your subsequent comments after having lodged your initial complaint.
Our liability claims manager contacted you and discussed why we need to confirm who who are interacting with. She also provided you with her email address, to forward the required message which was discussed, to her.
We have a clear merit dispute at this stage and we need to act fairly towards both parties involved.
Further feedback will be provided to you on Thursday.
Regards
OUTsurance