CL
Cher L
1 reviews | Active since Jun 2011
28 Aug 2019, 12:55
Doubled my excess
My excess was doubled because I claimed twice this year. I am a 10 year loyal customer with car and household insurance. Thanks Outsurance for making me want to move to Discovery.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
28 Aug 2019, 13:58Good day Cher,
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call you with proper feedback.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call you with proper feedback.
Regards,
OUTsurance
Best regards,
OUTsurance's reply28 Aug 2019, 13:58
Official
Good day Cher,
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call you with proper feedback.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a manager to look into the matter and call you with proper feedback.
Regards,
OUTsurance
Best regards,
CL
Cher L's updateReviewer Update
03 Sept 2019, 11:23Thanks Outsurance for confirming that you are no longer worthy of my business. Your representative told me that I must manage my claims and you are not cancelling my policy. It sounds like I should be grateful for this.
CL
Cher L's update03 Sept 2019, 11:23
Reviewer Update
Thanks Outsurance for confirming that you are no longer worthy of my business. Your representative told me that I must manage my claims and you are not cancelling my policy. It sounds like I should be grateful for this.
OUTsurance's replyOfficial
04 Sept 2019, 08:43Good day Cher,
Thank you for your feedback. Tumi our client services manager has contacted you to address your concerns. We have discussed the multi claimant status in detail with you and we confirm that you have subsequently cancelled your policy.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for your feedback. Tumi our client services manager has contacted you to address your concerns. We have discussed the multi claimant status in detail with you and we confirm that you have subsequently cancelled your policy.
We do apologise for the disappointment.
Regards,
OUTsurance
Best regards,
OUTsurance's reply04 Sept 2019, 08:43
Official
Good day Cher,
Thank you for your feedback. Tumi our client services manager has contacted you to address your concerns. We have discussed the multi claimant status in detail with you and we confirm that you have subsequently cancelled your policy.
We do apologise for the disappointment.
Regards,
OUTsurance
Thank you for your feedback. Tumi our client services manager has contacted you to address your concerns. We have discussed the multi claimant status in detail with you and we confirm that you have subsequently cancelled your policy.
We do apologise for the disappointment.
Regards,
OUTsurance
Best regards,