DOUBLE DEBIT BY OUTSURANCE AND INABILITY TO REFUND CAUSING UNPAID DEBIT ORDER

On October 2nd 2023, in the morning I woke up to realise that Outsurance has double debited my account overnight, and immediately made a call to their call centre to sort it out. The call centre agent was quick to realise that two debit orders were submitted On Sept 30th, and one of them was a mistake and should be reversed. The agent them asked for bank statement showing double debit and the proof of account on my name to deposit refund into. I was then told that money would be deposited into my account within 48hrs.... Even though i was not happy as there were other debit orders to go through that i have budgetted for with the money they *******ly/mistakenly took, I calmed myself down and understood.

Today is 5 days later, and my debit orders bounced and went unpaid. Needless to say, money is not back in my account yet, even though I have been following up for 5 straight days and been given stupid excuses as to why am not refunded yet.

If anyone at Outsurance can read this today, I need my money back asap please. Be competent and considerate enough to refund me asap, and stop holding my money hostage. You have been good to me over the years (PROBABLY 15 YEARS) but this time you have dropped the ball spectacularly.... Pull up you socks and do what is right by me PLEASE.

Five people I have spoken to in the past 5 days but none of them is competent enough to solve this. NOT ACCEPTABLE