Don't worry, you will come back.

Been with Outsurance for most of my "insurance life". Contributed well over R300,000 in insurance payments. They never refused a claim. Until September 2023. ***/OT***7 The assessor they sent out admitted he has never assessed a robotic vacuum cleaner and has only once before seen one. Claims it was software related. Outsurance then denied the claim as it is "software" related. Which I could live with because I know software is not an insurable item. But, how can an assessor without operating or testing the item decide it is software related? At my own cost I couriered the unit to Gauteng for a professional assessment. They came back with 3 other "possible" causes which is, according to Outsurance, excluded in their cover. So I decided to approach the ombudsman for short term insurance and send them OUTsurance's refusal letter, and copy outsurance in my correspondence. Day later outsurance sends an amended claim rejection letter. Why? Fast forward to this week, and after reading OUTsurance's reply to the ombudsman, I decided to cancel my outsurance policy. Received a call from a lady at the call centre to discuss my reasons. She was very thorough and tried her best to keep me as an outsurance client, but I was adamant to go to the competition. WHat irked me was the odasity she had to tell me they don't mind thier clients leaving outsurance, because they mostly return again eventually. Wow. That was very prosumptios. I will make it my life's mission to never use them again. And I will advocate against them for just that reason.