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JM
Jaun M

1 reviews | Active since Aug 2021

17 Aug 2021, 16:55

Don't use them

To whom it may concern.

I have company insurance with them. After asking for theft insurance and making them aware that i have employees they don't cover it. One of my employees stole from me now the claim is rejected due to the fact that I don't have special cover for employees that *****s from you.

I will be moving my business somewhere where their excuse is not that you have not read a 120 odd pages to make sure we cover you for what you need.

0
Replies (3)
OUTsurance
OUTsurance's reply20 Aug 2021, 10:40
Official
Good day Jaun,

Thank you for raising your concerns with us.

We will always do the right thing and we owe it to our clients to settle all valid claims.

Wesley our claims manager has been in contact with you to discuss the claim rejection in detail. We listened to the sales call and at no point did you advise us that you need cover for theft by your employees. We provided you with the exact cover you requested and we also sent you your policy documentation.

We are sorry for the disappointment.

Regards,
OUTsurance
JM
Jaun M's update20 Aug 2021, 10:57
Reviewer Update
Good day

Claim number is as follow
***

Please sort this out.
Kind Regards
Jaun
OUTsurance
OUTsurance's reply20 Aug 2021, 13:01
Official
The claim rejection has been discussed in detail with you. We have advised you to follow the dispute resolution process.

Regards,
OUTsurance