1 reviews | Active since Mar 2009
Don't trust them to return calls!!!
Pathetic service from Outsurance. On 12 May 2026 I logged a claim via Glasfit. Glasfit phoned to to inform me my windscreen repair claim has been approved and they will source the windscreen from the dealers.
To date, I haven't heard a word from them again.
On 26 May I phoned the Outsurance call center and spoke to Eva. She assured me she will investigate and get back to me before close of business. No call received.
Today, 27 May I phoned again and spoke to Busi. She was quite shocked to hear about my call not being returned. As I no longer want to work with Glasfit due to their lack of interest, she advised that a manager will return my call before close of business. She promised because I did threaten that I will take this to social media and Hellopeter. No surprise that I still did not get a call from Outsurance!!!
Following our initial response to you, we received comprehensive feedback from our claims manager, confirming you were contacted and assisted.
A chain of events followed after you submitted a windscreen chip repair claim. A new claim has since been registered for a replacement of the windscreen. The newly appointed service provider was in contact with you to discuss arrangements.
The claims advisors you mentioned, did sadly not follow correct procedure to ensure the new claim was registered. The service concerns identified are being discussed internally.
We again apologise for the huge inconvenience and frustration you have experienced!
Regards
The OUTsurance Team
Following our initial response to you, we received comprehensive feedback from our claims manager, confirming you were contacted and assisted.
A chain of events followed after you submitted a windscreen chip repair claim. A new claim has since been registered for a replacement of the windscreen. The newly appointed service provider was in contact with you to discuss arrangements.
The claims advisors you mentioned, did sadly not follow correct procedure to ensure the new claim was registered. The service concerns identified are being discussed internally.
We again apologise for the huge inconvenience and frustration you have experienced!
Regards
The OUTsurance Team