BS
Bob S
1 reviews | Active since Jan 2010
24 Aug 2026, 10:58
DON'T TRUST OUTSURANCE & THEIR ADVERTISING
Don't believe a word they say or advertise in the media, as they are untrusrworthy. For about 10 years we have been paying an extra amount to have our solar geyser insured. Now the solar geyser has gone and they have just given us no co-operation or help - just arguments about which plumber to use. Last week they said we cound call our specialist solar geyser plumber. Our plumber is here with phots, etc of the disaster. They no say no - they want to sent their own plumber (apparently from Somerset West - about 100 kms away - to assess it - who is not a specialist in solar systems. DON'T over trust Outsurance - they will take your money for additional insured items and then argue about the claim. meanwhile no hot water and a ****.
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Replies (4)BS
Bob S's updateReviewer Update
24 Aug 2026, 11:29!!!!! Your plumber is now (this moment) coming from Bredasdorp (not Somerset West)... maybe those Outsurance guys sitting in ivory towers don't know that Herm**** has about 50 plumbers based here!!!
BS
Bob S's update24 Aug 2026, 11:29
Reviewer Update
!!!!! Your plumber is now (this moment) coming from Bredasdorp (not Somerset West)... maybe those Outsurance guys sitting in ivory towers don't know that Herm**** has about 50 plumbers based here!!!
BS
Bob S's updateReviewer Update
24 Aug 2026, 12:03This is what we get from OUTSURANCE......... NB: their phone number say "this number does not exist" !! ........................ all the media adverts in the world can't help selling an *********** insurance company.
OUTSURANCEClaim ***, Advisor Nomfundo Mthethwa Tel 27-12 ***, ***. If you need me to contact you, reply 1, and I will call you back shortly.
OUTSURANCEClaim ***, Advisor Nomfundo Mthethwa Tel 27-12 ***, ***. If you need me to contact you, reply 1, and I will call you back shortly.
BS
Bob S's update24 Aug 2026, 12:03
Reviewer Update
This is what we get from OUTSURANCE......... NB: their phone number say "this number does not exist" !! ........................ all the media adverts in the world can't help selling an *********** insurance company.
OUTSURANCEClaim ***, Advisor Nomfundo Mthethwa Tel 27-12 ***, ***. If you need me to contact you, reply 1, and I will call you back shortly.
OUTSURANCEClaim ***, Advisor Nomfundo Mthethwa Tel 27-12 ***, ***. If you need me to contact you, reply 1, and I will call you back shortly.
OUTsurance's replyOfficial
24 Aug 2026, 13:17Good day Bob,
Further to our private reply to you, we can confirm that our claims manager, Charlton, contacted you to discuss our claims process.
Once our service provider has assessed, we will then be able to discuss the outcome and pay as per our rate.
Thanks for your understanding in this regard and apologies for the frustration caused.
Regards,
The OUTsurance Team
Further to our private reply to you, we can confirm that our claims manager, Charlton, contacted you to discuss our claims process.
Once our service provider has assessed, we will then be able to discuss the outcome and pay as per our rate.
Thanks for your understanding in this regard and apologies for the frustration caused.
Regards,
The OUTsurance Team
OUTsurance's reply24 Aug 2026, 13:17
Official
Good day Bob,
Further to our private reply to you, we can confirm that our claims manager, Charlton, contacted you to discuss our claims process.
Once our service provider has assessed, we will then be able to discuss the outcome and pay as per our rate.
Thanks for your understanding in this regard and apologies for the frustration caused.
Regards,
The OUTsurance Team
Further to our private reply to you, we can confirm that our claims manager, Charlton, contacted you to discuss our claims process.
Once our service provider has assessed, we will then be able to discuss the outcome and pay as per our rate.
Thanks for your understanding in this regard and apologies for the frustration caused.
Regards,
The OUTsurance Team
BS
Bob S's updateReviewer Update
28 Aug 2026, 14:31The outcome is as follows, namely;
- The Claims Department acknowledged that they in fact didn't know the details of out Comprehensive Hose Insurance in terms of which we have been paying an additional amount for many years for our solar geyser
- They referred us to the Policy Department, which upon checking our Policy, confirmed that the Claims Department was wrong in treating the clain as an ordinary household geyser
- The Claims Department phoned and apologies, and paid the claim
BS
Bob S's update28 Aug 2026, 14:31
Reviewer Update
The outcome is as follows, namely;
- The Claims Department acknowledged that they in fact didn't know the details of out Comprehensive Hose Insurance in terms of which we have been paying an additional amount for many years for our solar geyser
- They referred us to the Policy Department, which upon checking our Policy, confirmed that the Claims Department was wrong in treating the clain as an ordinary household geyser
- The Claims Department phoned and apologies, and paid the claim