EW
Elizabeth W
1 reviews | Active since Jun 2012
11 Jun 2026, 13:35
Dont take out Essential Cover!
I took out Essential Insurance on my son's car. He was in an accident yesterday. Now I am being told that they will only pay half the amount the car is worth as the car was not ******. This was never explained as I would then taken out full cover the same as my other two vehicles.
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OUTsurance's replyOfficial
22 Jun 2026, 15:41Good day Elizabeth,
After responding privately to you, we escalated your concerns for urgent attention.
Our claims manager, Sibongile, advised you that we listened to the call recording and the cover was discussed correctly with you.
Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
Regards,
The OUTsurance Team
After responding privately to you, we escalated your concerns for urgent attention.
Our claims manager, Sibongile, advised you that we listened to the call recording and the cover was discussed correctly with you.
Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
Regards,
The OUTsurance Team
OUTsurance's reply22 Jun 2026, 15:41
Official
Good day Elizabeth,
After responding privately to you, we escalated your concerns for urgent attention.
Our claims manager, Sibongile, advised you that we listened to the call recording and the cover was discussed correctly with you.
Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
Regards,
The OUTsurance Team
After responding privately to you, we escalated your concerns for urgent attention.
Our claims manager, Sibongile, advised you that we listened to the call recording and the cover was discussed correctly with you.
Essential cover is a basic cover which is designed and priced specifically for older vehicles. Essential covers you up to a max of 40% of the sum insured for accidental damage and comprehensive covers you for the full sum insured. Theft/hijack, essential and comprehensive covers you for the full sum insured. 3rd party, essential covers you up to R1 million and comprehensive covers you up to R5 million.
Regards,
The OUTsurance Team