1 reviews | Active since Feb 2019
Don't join Outsurance, pick MiWay
I received a cheaper premiun with MiWay insurance, when I let Outsurance know, so they could make me a better offer, I was ignored. When I did manage to speak to them they kept on trying to give me a better quote - whuch they couldn't do. They then started badmouthing Miway and told lies about them. They kept on tellin me how much better they were and actually when I had an accident (a truck drove into my slip way and almost pushed me off the road, they didn't even go through the trouble to get my excess back from the guilty party. I showed them lots of photos and you could clearly see where the truck went over a painted island and damaged the side of my car. I am sorry that I wasted my money and joined outsurance. I may not get a no claim bonus with MiWay but the money I save over 2 years amount to more. Thank you Miway!
It's a pity that we were unable to offer you a more reasonable premium after your daughter became the regular driver on the vehicle, which led to the increase of premium.
It was most concerning to see you felt our advisor was badmouthing another insurance. This is unprofessional conduct we will not condone.
The call was audited and our advisor used factual information from the our product and discussed comparisons. We're sorry you perceived this differently.
Our client care manager was unable to reach you to provide you with feedback. We will attempt to contact you again.
Thank you for the opportunity to clarify this.
Regards
The OUTsurance Team
It's a pity that we were unable to offer you a more reasonable premium after your daughter became the regular driver on the vehicle, which led to the increase of premium.
It was most concerning to see you felt our advisor was badmouthing another insurance. This is unprofessional conduct we will not condone.
The call was audited and our advisor used factual information from the our product and discussed comparisons. We're sorry you perceived this differently.
Our client care manager was unable to reach you to provide you with feedback. We will attempt to contact you again.
Thank you for the opportunity to clarify this.
Regards
The OUTsurance Team
You quoted R1800 for my daughter's insurance and we got it from MiWay for R1200. And don't come with BS and bad mouth them again. The only difference is that she will pay R10 000 excess, not R12 000 like your agent insisted. And there is no outbonus but my cheaper premium safes me more than I would ever get back from Outsurance. Your agent did bad mouth Outsurance with telling lies about them. Outsurance can NOT beat any premium and will not give you anything if they can't.
False advertising. And once you join, they won't cancel your policy, even after asking many times, they just grind you with more questions.
You quoted R1800 for my daughter's insurance and we got it from MiWay for R1200. And don't come with BS and bad mouth them again. The only difference is that she will pay R10 000 excess, not R12 000 like your agent insisted. And there is no outbonus but my cheaper premium safes me more than I would ever get back from Outsurance. Your agent did bad mouth Outsurance with telling lies about them. Outsurance can NOT beat any premium and will not give you anything if they can't.
False advertising. And once you join, they won't cancel your policy, even after asking many times, they just grind you with more questions.