Don't go with Outsurance

I got into an accident on the 28th of Feb and I contacted outsurance.

I was questioned about the information I provided at the start of the insurance by Connie Mokhatla for two days.

I initially didn't want my car to get towed, but I noticed that there was something wrong with the wheel, so I called outsurance again to ask them to have the car towed.

When they were done with their assessments, that took a further 2 days, it was time to send the car to the panel beaters. Only they did not know where my car was.

I had to use my tracker app to locate my car and tell them where it is.

They partnered with the worst panel beaters, Precise Repair Centre in Centurion. They added a brand new door to the order for a scratch and the insurance approved it.

Outsurance employees like Yollanda Mahlangu, have no sense of urgency when it comes to ensuring that cars are fixed in a timely fashion.

They blame it on the suppliers, that they didn't vet before taking my car to these panel beaters.

This is the worst possible experience. And the worst part about it is that they are rude when they are being questioned.