DR
Dylon R
1 reviews | Active since Mar 2014
16 Oct 2020, 11:18
Don’t fall for the R500 quote promotion
Stop falling for their R500 **** people. Don’t send your policy to them for assessment. They keep it on file and use it to sell business to you. My wife got offered the R500 because they couldn’t beat their cover. Haseena Naidoo was quick to say why the R500 will not be paid but not quick to respond to my follow up query. Can you please confirm that you have deleted our MiWay policy that she sent you. I will be in contact regarding the cancellation of my home contents insurance to move it over to MiWay too. Thank you.
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OUTsurance's replyOfficial
23 Oct 2020, 14:49Good day Dylon,
Thank you for bringing the matter to our attention.
We were very concerned with your complaint and immediately escalated the matter to Gina our quote promotions manager who contacted you to address your concerns. She discussed the call recording with you and we didn't give your wife proper advice. We can confirm payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
Thank you for bringing the matter to our attention.
We were very concerned with your complaint and immediately escalated the matter to Gina our quote promotions manager who contacted you to address your concerns. She discussed the call recording with you and we didn't give your wife proper advice. We can confirm payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
OUTsurance's reply23 Oct 2020, 14:49
Official
Good day Dylon,
Thank you for bringing the matter to our attention.
We were very concerned with your complaint and immediately escalated the matter to Gina our quote promotions manager who contacted you to address your concerns. She discussed the call recording with you and we didn't give your wife proper advice. We can confirm payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance
Thank you for bringing the matter to our attention.
We were very concerned with your complaint and immediately escalated the matter to Gina our quote promotions manager who contacted you to address your concerns. She discussed the call recording with you and we didn't give your wife proper advice. We can confirm payment has been processed.
We do apologise for the initial disappointment.
Regards,
OUTsurance