CS
Claudine S
1 reviews | Active since Jan 2024
29 Jan 2024, 16:09
DONT CHOOSE OUTSURANCE
IF EVER YOU LOOKONG TO TAKE INSURANCE, DONT TAKE OUTSURANCE!!!!!they look for every excuse in the book to either not pay out your claim or pay you on a lessor amount. I bought a TV one year ago , I paid around 9300 for it and now they want to give me 6200 and still subtract excess of 2300 for accidental damages. With most Insurers accidental damage has a way lesser excess. They trap to you take out the insurance and debit on time each month but when it's time pay out there is always a story
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OUTsurance's replyOfficial
08 Feb 2024, 15:32Good afternoon Claudine,
Further to our private reply, our claims manager Mbali contacted you to address your concerns.
Your sales calls were reviewed, and we established that the excess was not discussed with you.
For this reason, we have not charged an excess for this claim on a once of basis.
We have referred you to our client care team to ensure that you understand the applicable excesses and cover going forward.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager Mbali contacted you to address your concerns.
Your sales calls were reviewed, and we established that the excess was not discussed with you.
For this reason, we have not charged an excess for this claim on a once of basis.
We have referred you to our client care team to ensure that you understand the applicable excesses and cover going forward.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply08 Feb 2024, 15:32
Official
Good afternoon Claudine,
Further to our private reply, our claims manager Mbali contacted you to address your concerns.
Your sales calls were reviewed, and we established that the excess was not discussed with you.
For this reason, we have not charged an excess for this claim on a once of basis.
We have referred you to our client care team to ensure that you understand the applicable excesses and cover going forward.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager Mbali contacted you to address your concerns.
Your sales calls were reviewed, and we established that the excess was not discussed with you.
For this reason, we have not charged an excess for this claim on a once of basis.
We have referred you to our client care team to ensure that you understand the applicable excesses and cover going forward.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team