Dont care for their customers. Take more than a month to repair my car after an attemt theft.

On the 11th of November they attempt to steel my car. Today is the 20th of December and I still don't have my car back. I had a rental car for 30 days and had to return it on 11th December. Outsurance just refuse to extend the rental car. The garage who is repairing my car closed yesterday till the 5 of January. We followed up everyday. When we phone the garage they told us they are waiting for Outsurance. When we phone outsurance they say they are waiting for the garage, but they will phone us back, which never happens. It's so frustrating.

How ridiculous is it to take more than a month to repair my car after an ATTEMP to steel it???

In the meantime it's December holiday, we are stuck at home! No shopping is done, I can't even do my monthly groceries. I have a sick husband, and had to ask our neighbours to take him to the doctor. We can't go on holiday as planned. For the first time in years we will not be going to church on Christmas day.

OUTSURANCE I HOPE YOU AND YOUR STAFF ENJOY YOUR CHRISTMAS AND HAVE A BLESSED TIME WITH YOUR BELOVED ONES!!!!!!!! We are stucked at home because YOU DON'T CARE FOR YOUR CUSTOMERS!!!!!!