Don't care about there loyal clients

Hi people I want to raise my concern with outsurance, I have been a customer of outsurance for many years, I never had an issue until the start of this year, I never claimed unnecessary on my home or vehicle, My excess on my insurance went up around R2500 at the beginning of 2022 I don't know what the issue is and the excess on my vehicle also went up without any warning this is unacceptable, I am currently getting quotes that is alot cheaper, I feel. hurt after being a customer for many years now they do this.