Don't hold a gun to my head on cancellation of Policy - DISGRUNTLED -

<p>I wanted to cancel my Outsurance policy yesterday and after being put through to their cancellation department yesterday the agent refused to listen to me with my request to cancel my policy. I told her i want a letter of confirmation that it is cancelled and she kept on asking me who new insurer was and what premium I am paying. I told her its got nothing to do with them as I just wanted my policy cancelled. Do not hold a gun to my head and make me keep my insurance with Outsurance. Your call centre agents should learn to LISTEN to the customer and not just do as they please. I demand a letter of cancellation of my policy or i am going to take this further. Its just a simple request and not a 1000 question to pass the test if I should have my policy cancelled or not. I am DISGUSTED with Outsurance. I told the call centre agent i will put the phone down if she carried on and did not listen... so i put the phone down.</p> <p> </p> <p>I will never use Outsurance again.</p> <p> </p> <p>Just send me my damn letter of cancellation confirmation. Is that rude enough for you to understand.</p>