Don't depend on Outsurance in difficult times!

Accident with my car on Sat morning. Logged claim with Outsurance (Malie Nkomo). Assessment centre visit first thing on Monday morning. At 12h45 on Monday afternoon a call from Malie Nkomo. Not able to talk as I was waiting in the doctor's room for an appointment. She promised to call me back in an hour. Didn't happen so I called just before 16h00 and landed up with Hector Ntswane. He explained that my car was written off and explained what it means. I explained a few fundamental problems with the process followed and the decision made (salvage value