ZJ
Zukile J
1 reviews | Active since Sept 2017
31 Jul 2025, 21:31
DOING BUSINESS IN BAD FAITH AND *********
The Outsurance staff deliberately and *********ly delayed my request to cancel the policy on the 29th of July. It was cancelled on the 30th of July and it stated that no premiums will be deducted after but on the 31st, they deducted. I need my refund with immediate effect. I'm not gonna wait for 30 days.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
19 Aug 2025, 15:07Good day Zukile,
Further to our initial private response, our client care manager Keo called to after validating your complaint.
It was established that our employee did not act as instructed resulting in the debit order going off.
The refund has since been released and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Keo called to after validating your complaint.
It was established that our employee did not act as instructed resulting in the debit order going off.
The refund has since been released and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply19 Aug 2025, 15:07
Official
Good day Zukile,
Further to our initial private response, our client care manager Keo called to after validating your complaint.
It was established that our employee did not act as instructed resulting in the debit order going off.
The refund has since been released and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial private response, our client care manager Keo called to after validating your complaint.
It was established that our employee did not act as instructed resulting in the debit order going off.
The refund has since been released and we apologise for the inconvenience caused.
Regards,
The OUTsurance Team