TM
Thomas M
1 reviews | Active since Mar 2014
05 Oct 2020, 14:02
DOES NOT CARE FOR CLIENTS
I submitted two call me requests and no one bothers to call me. Most importantly i sent a quote from miway which is cheaper than what i am paying. no one bothers to call me!!!
Helpful (0)
Replies (7)0
Replies (7)
OUTsurance's replyOfficial
07 Oct 2020, 10:49Good day Thomas,
It's concerning to see no one called you back as per your requests.
After reading your complaint we immediately escalated the matter for urgent attention. Henry our facility review manager was in contact with you to address your concerns and he assisted with your query.
We do apologise for the delay.
Regards,
OUTsurance
It's concerning to see no one called you back as per your requests.
After reading your complaint we immediately escalated the matter for urgent attention. Henry our facility review manager was in contact with you to address your concerns and he assisted with your query.
We do apologise for the delay.
Regards,
OUTsurance
OUTsurance's reply07 Oct 2020, 10:49
Official
Good day Thomas,
It's concerning to see no one called you back as per your requests.
After reading your complaint we immediately escalated the matter for urgent attention. Henry our facility review manager was in contact with you to address your concerns and he assisted with your query.
We do apologise for the delay.
Regards,
OUTsurance
It's concerning to see no one called you back as per your requests.
After reading your complaint we immediately escalated the matter for urgent attention. Henry our facility review manager was in contact with you to address your concerns and he assisted with your query.
We do apologise for the delay.
Regards,
OUTsurance
TM
Thomas M's updateReviewer Update
07 Oct 2020, 10:55I want to cancel my policy and a refund of premiums. Budget initially offered me R194.43 premium for R67k cover now they have dropped it to R165.00
TM
Thomas M's update07 Oct 2020, 10:55
Reviewer Update
I want to cancel my policy and a refund of premiums. Budget initially offered me R194.43 premium for R67k cover now they have dropped it to R165.00
OUTsurance's replyOfficial
07 Oct 2020, 11:54Thanks for your further feedback.
Our cancellation team will be in touch.
Regards,
OUTsurance
Our cancellation team will be in touch.
Regards,
OUTsurance
OUTsurance's reply07 Oct 2020, 11:54
Official
Thanks for your further feedback.
Our cancellation team will be in touch.
Regards,
OUTsurance
Our cancellation team will be in touch.
Regards,
OUTsurance
TM
Thomas M's updateReviewer Update
07 Oct 2020, 12:18Good, refund my premiums into the same account you debit from. Thanks
TM
Thomas M's update07 Oct 2020, 12:18
Reviewer Update
Good, refund my premiums into the same account you debit from. Thanks
TM
Thomas M's updateReviewer Update
07 Oct 2020, 13:41I am waiting confirmation that you have cancelled my policy and have processed the refund. Or should i make you guess trend on Twitter and facebook?
TM
Thomas M's update07 Oct 2020, 13:41
Reviewer Update
I am waiting confirmation that you have cancelled my policy and have processed the refund. Or should i make you guess trend on Twitter and facebook?
OUTsurance's replyOfficial
07 Oct 2020, 15:28We have processed your cancellation and emailed the confirmation. We also discussed the refund due to you.
Regards,
OUTsurance
Regards,
OUTsurance
OUTsurance's reply07 Oct 2020, 15:28
Official
We have processed your cancellation and emailed the confirmation. We also discussed the refund due to you.
Regards,
OUTsurance
Regards,
OUTsurance
TM
Thomas M's updateReviewer Update
08 Oct 2020, 07:58Discussed refund with you? That slow lady? A tortoise walks faster than how she talks
TM
Thomas M's update08 Oct 2020, 07:58
Reviewer Update
Discussed refund with you? That slow lady? A tortoise walks faster than how she talks