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Nico A

1 reviews | Active since Mar 2013

19 May 2022, 07:26

***** repairs on unsafe vehicle

Hi All I want to raise my concern with outsurance, I was I an car accident last week 12 May 2022, I followed the process with them, Put claim in to outsurance to repair my Vehicle, I had 4 different qoates at 4 different Vehicle repair centers, Not one of them under R55000, I have chosen the best company for the job then they did a proper inspection of my vehicle and said that the front main support left front on the vehicle is kinked and damaged Which from personal experience is already red flags for me on the safety of the vehicle in an personal experience with the main structure of the vehicle being comprised even after it is repaired the vehicle will never drive or handle like it should and then outsurance gives me the amount they want to pay to repair my Vehicle of R14000 How is that possible to get my car properly fixed, I am sorry if my can't be properly fixed which it will never be the same anyway what shortcuts do they want to take by fixing my vehicle so cheaply?? I pay my insurance every month without hassle and my Excess is R4780 on my vehicle which is alot of money to me, how can I feel safe with a vehicle that was repaired so cheaply what I know what it will cost to do it properly and the car won't even be the same after that, I would rather they write my car off pay me the full retail on it and I will buy a vehicle that I know is safe to drive.

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Replies (1)
OUTsurance
OUTsurance's reply25 May 2022, 13:06
Official
Good day Nico, 

Not good to read about your accident. We hope no one was inured.

After responding privately to your review, we escalated the matter to Vishal our assessing manager.

Vishal advised you that the assessment was updated and this was discussed in detail with you. You were happy for the service provider to proceed with the repairs to your vehicle. 

We are sorry for the initial frustration caused.

Regards,
OUTsurance.