***** Client and even dodger insurance company - OUTSURANCE!

On the 24th November, I was stationary at a red robot, when Melischa Ponto a client of Outsurance bumped into because she was on her phone with her child in the car and I had my son in the car too.

After an absolute nightmare of trying to get her insurance details and license in order to submit a claim. We received an extensive list of documents that we needed to submit to Outsurance in order for them to consider paying for the damage. I chose a dealership at random to assess the damage which came in around R9000.00.

Outsurance has just sent me a letter that they will not be paying out my claim as they spoke to their client and other people at the scene (bearing in mind my son is 4 years old and does not have a cell phone nor have I been contacted telephonically to give my version of the accident) who advised that there was no damage to my car.

I am now left with a boot that does not open or close without much difficulty and a R9000 expense to fix this because they are as ***** as their client.

When I asked the agent from Outsurance Neritha Vandeput Mansingh to call me back as I was unable to talk she told me that she cannot call me back because she is leaving or something along those lines, this call happened before 10:30.

I am so appalled at the level of service from this company. I know that insurance companies will do anything they can NOT to pay out but this is a pure black and white case. I was stationary at a RED traffic stop. YOUR client drove into me. My car is now damaged. Simple.