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charmaine M

1 reviews | Active since Jan 2016

16 Mar 2017, 10:16

DO YOU IN ALL HONESTY ALWAYS GET SOMETHING OUT?

<p>I was Listening to my favourite radio station Highveld, a few weeks ago and heard about the R400 quote promotion with Outsurance . I got a quote with outsurance for a comparison and Fortunately for me Outsurance could not beat my current insurer. The consultant who was assiting me said that he would send me an email that I have to reply to with my policy schedule as proof so they can evaluate it. I've been beeeeeeeeeeen waiting for this email.I've even called in a number of times only to be transferred from one department to another and then hung up on. This makes me wonder should I decide to take insurance with Outsurance someday in future will they pass me around untill I give up to get service? I really tought Outsurance was one of the best insurance companies in South Africa.</p>

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Replies (1)
OUTsurance
OUTsurance's reply17 Mar 2017, 10:20
Official

Hello Charmaine

We are sorry this matter was not concluded for you from the onset!

Refilwe from our promotion department assisted you and made the payment to you now after she received a copy of your policy. She did however confirm the link was sent to you at the time and we are not sure why you did not receive it.

Thank you for your feedback.

Regards

Dinky