Do not trust them

<p>I believed I had a policy with outsurance. Now after an accident I call them and they tell me that they have not been receiving my premiums so cancelled my policy.</p> <p> </p> <p><br />I tried being nice to them and nothing. They could call me numerous times to let try and get me to take a policy with them, but to let me know something is wrong with my debit orders they claim to have sent me emails and sms messages none of which I received. this now according to them is my problem as I am responsible and not them. That is pathetic. </p> <p> </p> <p><br />I ask for the ombudsman number and conveniently the lady does not know it. They supposed to have it on hand,. I now have a car that is written off and am now stuck with going to have to pay it off on my own. Had issues in the start with them and clearly should have went with my gut and not taken my policy with them. No care as they claim on their adverts. They are just full of themselves and am sure I am not the only person they are cheating here. </p> <p> </p> <p><br />Outsurance, I will not leave this as it is. I will be taking to the ombudsman as well as to my lawyers. I will go on every social media platform and will also report it to any newspaper that will allow me. this is not over by a long shot. </p> <p> </p> <p><br />I was not even offered any kind of possible solution. just told that no policy cause it is cancelled from their side and that is it. </p>