MF
Mariam F

1 reviews | Active since Feb 2012

21 Apr 2026, 23:15

DO NOT TRUST OUTSURANCE!

Today I received a call from Outsurance to inform me that they have cancelled my vehicle cover! The reason they gave was that I have too many "claims". Mind you that I have multiple covers with them which was my vehicle, extended maintenance plan, building, home contents and even a life policy. I have been with then for many years, this said vehicle is covered by them for almost 10 years. I recently had to claim for a timing chain and clutch from my extended warranty as well as my aircon compressor. I only use the manufacturer Hyundai for all my services or repairs. I expressed my concern and unhappiness to the consultant that contacted me but she was not even willing to answer my questions and kept telling me she will send me an email. As if the email will address my questions. Another thing that concerns me is how do they not warn customers about this? I received no prior notice nothing. Not even when I submitting the claims. The whole point of having the cover is for these unforseen circumstances. This insurance that I have been loyal to, paid every premium for all the covers, decided to just cancel my vehicle cover. I am disgusted and disappointed and I am seeking legal advise. I am also contacting the ombudsman. I have requested the recordings of both calls today, so that I can use that and seek legal opinion. I am so disgusted and I feel so prejudiced. No way this is happening!

0
Replies (2)
MF
Mariam F's update22 Apr 2026, 06:30
Reviewer Update
This is so much more than just poor customer service. Please do not down play this. You convince customers to join you, for hassle free claims etc etc just to kick them out as soon as they start having claims. Without so much as a warning even out of courtesy, nothing! And then im not even allowed to ask questions? I do not ask any questions when my premiums for the multiple covers go off every month. I pay it because I expect peace of mind in the event the unforeseen happen. This is experience and what you have done to me is so much more than bad customer experience!
OUTsurance
OUTsurance's reply22 Apr 2026, 16:31
Official
Good day Mariam Foster

Thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
Our client care representative, Lethlogonolo, has since contacted you and we have confirmed that the matter has been resolved. Your policy has been successfully reinstated, and all benefits remain unchanged.
We apologise for the inconvenience caused and confirm that the issue has been addressed to prevent a recurrence.
Thank you for entrusting us as your insurer.
 
Regards, 
The OUTsurance Team