1 reviews | Active since Sept 2018
Do not trust Outsurance
Very unhappy as Outsurance abandon us in a time of need. Had been the vicom of theft as my car vechile has the wheels ****** and left on blocks. we were out of town and visiting parents. the incident took place 600 km form our home and work. i put through a claim via the call centre and then took 2 weeks before i could get an outcome. whilse having to manage not being at work and away form our home with my wife and 4 year old son.
the claims was registered on the 29 August and the same day i provided outsurance with all quotes and all relavant infomation. they appointed an assesor whom only came out to see me on the 5 September (6 days Later) then tells me that he does not belive that the incident happend and i have to re create the sceen by placing the car back on blocks as i found it or they will reject my claim. i had to make time to meet the assesor twice and which ment more tiem away form work... still dealing with not being at home as the inciden ttook place 600 km form our home. i was then admitted to hospital due to bleeding ulcers due to stress and huge amounts of stress caused by Outsurance.
i then got a 30 second call whilst admitted in hospital to say FYI ... we rejected your claims as we dont belicve the incident happend!!! come on , like realy ... my car had the wheels ****** and my family and i are suffering and when we need our insurance they mess us around more and prolong the suffering even further and then decline the claim based on an assesor saying he cant see damage on the vechile and based on that he will reject my claim
i then reffered the matter to outsurance IDRD and recived feed email to say they are wroking on the matter on the 18 September 2018. i then call the outsurance today to check up and the customer care department refused to transfere me or give me the number to call them. A consultant Hendrick refused to spell his name or give me his surname and just discarded me saying he is not gonna do that.
Do not do business with outsurance.. do not put your trust in Outsurance... do not have any faith in them they will abandon you in the time of need and that is why we take insurance. do not belive the adverts as they are miss leading.. go with another conmpany and stay away from Outsurance because the only thing that will be out is the client!!! out in the cold in a time of need
Good day adhir 1984,
We will always ensure we do the right thing and we owe it to all our clients to settle all valid claims.
We have been in contact with you to discuss your claim in detail. During the validation process there were discrepancies that were identified and we discussed this with you. Subsequent to your interaction with our assessing team you contacted our dispute department.
We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Thank you
Good day adhir 1984,
We will always ensure we do the right thing and we owe it to all our clients to settle all valid claims.
We have been in contact with you to discuss your claim in detail. During the validation process there were discrepancies that were identified and we discussed this with you. Subsequent to your interaction with our assessing team you contacted our dispute department.
We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Thank you