JT
Janine T
1 reviews | Active since Sept 2020
18 Jul 2023, 20:05
Do not insure - the absolute worst!
Absolutely never, NEVER insure through Outsurance. I never missed one payment, never claimed and my first claim ever was my broken microwave. Outsurance says it's wear and tear and this is obviously not covered. Tried cancelling. Nobody even apologized about the inconvenience - didn't get any refund even though cancelling half way through the month. Took it to a repair shop, IT WAS A FUSE THAT POPPED!!! NOT wear and tear on a basically new microwave.
And, upon Outsurance lying about the cause and not worried about me cancelling - their client service is the worst! I did much research before going with Outsurance and I repeat, do not trust any good reviews. Rather go with Santam or discovery.
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OUTsurance's replyOfficial
25 Jul 2023, 14:37Good afternoon Janine,
Further to our private reply we can confirm that our claims manager Ian contacted you to discuss your complaint.
It is sad to see that the disappointing outcome of your claim led to you cancelling your policy. A refund for the remainder of the month was made to you.
In instances like these we depend on our expert opinion which indicated wear and tear. We will adress your concerns with them.
We are sorry for the disappointing outcome and hope that we can regain your trust in us in the near future.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that our claims manager Ian contacted you to discuss your complaint.
It is sad to see that the disappointing outcome of your claim led to you cancelling your policy. A refund for the remainder of the month was made to you.
In instances like these we depend on our expert opinion which indicated wear and tear. We will adress your concerns with them.
We are sorry for the disappointing outcome and hope that we can regain your trust in us in the near future.
Regards,
The OUTsurance Team
OUTsurance's reply25 Jul 2023, 14:37
Official
Good afternoon Janine,
Further to our private reply we can confirm that our claims manager Ian contacted you to discuss your complaint.
It is sad to see that the disappointing outcome of your claim led to you cancelling your policy. A refund for the remainder of the month was made to you.
In instances like these we depend on our expert opinion which indicated wear and tear. We will adress your concerns with them.
We are sorry for the disappointing outcome and hope that we can regain your trust in us in the near future.
Regards,
The OUTsurance Team
Further to our private reply we can confirm that our claims manager Ian contacted you to discuss your complaint.
It is sad to see that the disappointing outcome of your claim led to you cancelling your policy. A refund for the remainder of the month was made to you.
In instances like these we depend on our expert opinion which indicated wear and tear. We will adress your concerns with them.
We are sorry for the disappointing outcome and hope that we can regain your trust in us in the near future.
Regards,
The OUTsurance Team