RS
Riana S
1 reviews | Active since Mar 2017
03 Sept 2024, 06:26
Do as they want
Don't even bother to change your debit order on Outsurance Mobile App for "convenience". Outsurance will still not get it right.... they don't care the bank charges and your credit profile because Outsurance can't get it right.
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OUTsurance's replyOfficial
04 Sept 2024, 14:06Good day Riana,
We were naturally concerned with your feedback. Further to our private response we can confirm that our digital technician, Jayj, contacted you.
Jayj discussed the app flow in detail with you. Just after changing the bank details (on the success screen) we do advise clients that a pro-rata charge will be applicable. This is reflected under important dates and payments: Unfortunately, you may have skipped this screen.
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Regards,
The OUTsurance Team
We were naturally concerned with your feedback. Further to our private response we can confirm that our digital technician, Jayj, contacted you.
Jayj discussed the app flow in detail with you. Just after changing the bank details (on the success screen) we do advise clients that a pro-rata charge will be applicable. This is reflected under important dates and payments: Unfortunately, you may have skipped this screen.
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Regards,
The OUTsurance Team
OUTsurance's reply04 Sept 2024, 14:06
Official
Good day Riana,
We were naturally concerned with your feedback. Further to our private response we can confirm that our digital technician, Jayj, contacted you.
Jayj discussed the app flow in detail with you. Just after changing the bank details (on the success screen) we do advise clients that a pro-rata charge will be applicable. This is reflected under important dates and payments: Unfortunately, you may have skipped this screen.
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Regards,
The OUTsurance Team
We were naturally concerned with your feedback. Further to our private response we can confirm that our digital technician, Jayj, contacted you.
Jayj discussed the app flow in detail with you. Just after changing the bank details (on the success screen) we do advise clients that a pro-rata charge will be applicable. This is reflected under important dates and payments: Unfortunately, you may have skipped this screen.
Thank you for giving us the opportunity to look into the matter and provide you with feedback.
Regards,
The OUTsurance Team