1 reviews | Active since Sept 2020
Distressed client
It breaks my heart writing this review ðŸ˜ðŸ˜ðŸ˜ all these years I’ve been with OUTsurance I’ve never had such a huge issue and finding myself stressed and crying. I was in an accident, paid my access in full but my car is just sitting at mini maxi gathering dust because OUTsurance keeps on rejecting my WARNING SIGNS FROM THE ACCIDENT GETTING FIXED. Are they trying to say I should drive my car as it is so I can get in another accident and maybe die from the warning signs which are popping out plus pay access again. I am not getting straight answers from what is suppose to happen now. This whole thing is affecting my finances as well because I have to use uber daily to get to work, which cost me R400/700 a day. How will I ever trust OUTsurance again
Following our initial reply to you, we again wish to extend our apologies for the inconvenience and frustration you are experiencing.
Our vehicle assessor is in constant contact with the repairer. Our claims advisor sent you an update via email and recourse was also included in our correspondence. Please know we will ensure you receive updates promptly.
Regards
The OUTsurance Team
Following our initial reply to you, we again wish to extend our apologies for the inconvenience and frustration you are experiencing.
Our vehicle assessor is in constant contact with the repairer. Our claims advisor sent you an update via email and recourse was also included in our correspondence. Please know we will ensure you receive updates promptly.
Regards
The OUTsurance Team
We have received your latest complaint and apologise for the inconvenience caused.
We can assure you that we are trying our best to expedite the matter and will provide you with further feedback,
Regards,
The OUTsurance Team
We have received your latest complaint and apologise for the inconvenience caused.
We can assure you that we are trying our best to expedite the matter and will provide you with further feedback,
Regards,
The OUTsurance Team