WF
Willon F
1 reviews | Active since Aug 2018
14 Mar 2019, 14:25
Dissatisfied with Outsurance
One of outsurance's clients taxi driver reversed into my parked vehicle. I've logged the case with the Police, provided them with the AR nr, their client (taxi owner) also provided them with relevant details, but to date, whenever I call, the only response I get is that they trying to contact the incident driver, this has been going on for a month now and in the meantime I must struggle to make arrangements for other means of transport. How is this acceptable?
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Replies (3)
OUTsurance's replyOfficial
15 Mar 2019, 15:20Hello wdflorence
Thank you for bringing the matter to our attention.
Our liability claims manager, Eliza contacted you, and apologised for the unfortunate delay and accompanied inconvenience this caused you.
The assessment has been booked and we endeavour finalising the 3rd party claim for you as soon as possible.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our liability claims manager, Eliza contacted you, and apologised for the unfortunate delay and accompanied inconvenience this caused you.
The assessment has been booked and we endeavour finalising the 3rd party claim for you as soon as possible.
Regards
OUTsurance
OUTsurance's reply15 Mar 2019, 15:20
Official
Hello wdflorence
Thank you for bringing the matter to our attention.
Our liability claims manager, Eliza contacted you, and apologised for the unfortunate delay and accompanied inconvenience this caused you.
The assessment has been booked and we endeavour finalising the 3rd party claim for you as soon as possible.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Our liability claims manager, Eliza contacted you, and apologised for the unfortunate delay and accompanied inconvenience this caused you.
The assessment has been booked and we endeavour finalising the 3rd party claim for you as soon as possible.
Regards
OUTsurance
WF
Willon F's updateReviewer Update
02 May 2019, 08:44Hi. This matter is still not resolved, its been almost 3+ months now. The car is at the your service provider however outsurance is negotiating prices with them for almost 3 weeks. Is this how you do business. I've been without a car for almost 3 months now, for an accident that your client were responsible for. I would think that being the third party, I shouldn't have to struggle with this so much. I don't get any feedback for the you guys if I dont phone first. My number is ***
WF
Willon F's update02 May 2019, 08:44
Reviewer Update
Hi. This matter is still not resolved, its been almost 3+ months now. The car is at the your service provider however outsurance is negotiating prices with them for almost 3 weeks. Is this how you do business. I've been without a car for almost 3 months now, for an accident that your client were responsible for. I would think that being the third party, I shouldn't have to struggle with this so much. I don't get any feedback for the you guys if I dont phone first. My number is ***
OUTsurance's replyOfficial
14 May 2019, 10:20Good day wdflorence,
Thank you for your further feedback.
We can confirm that the matter has been finalised and payment has been processed.
Regards,
OUTsurance
Thank you for your further feedback.
We can confirm that the matter has been finalised and payment has been processed.
Regards,
OUTsurance
OUTsurance's reply14 May 2019, 10:20
Official
Good day wdflorence,
Thank you for your further feedback.
We can confirm that the matter has been finalised and payment has been processed.
Regards,
OUTsurance
Thank you for your further feedback.
We can confirm that the matter has been finalised and payment has been processed.
Regards,
OUTsurance