Dissatisfied customer

I sent an email 2 weeks back concerning the cancellation of my policy and they said to me, they will escalate a matter to the “relevant department” till now!

I called them in the morning again, ( Outsurance )asking about the premium that was supposed to be debited on my account but they didn’t and they told me that I can’t reinstate my policy. Whose fault was it , that they didn’t debit on the agreed date?. Firstly , you must always call or check if they debited … what is their administrator doing vele? Secondly, they don’t debit when they should and run to cancel our policies!

I want my money back !!