NB
Neesa B
1 reviews | Active since Jan 2010
08 Nov 2021, 13:00
Dissatisfied customer
Outsurance is fantastic, my claim was approved within a few days and Portia Mthembu did a great job in assisting me. However, I am not thrilled at the panel beater (Service Panel beaters)they have referred me to. My car has been with them for a month for a rear smash, and now I am told that they are awaiting a headlamp from Hyundai, it's been a few days now. My excess has been paid and I am severely inconvenienced by these guys. I was assured that you only use efficient, professional panel beaters but these guys are wasting my time
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Replies (2)NB
Neesa B's updateReviewer Update
08 Nov 2021, 15:20On the road to recovery, i look forward to hearing from you. Thank you
NB
Neesa B's update08 Nov 2021, 15:20
Reviewer Update
On the road to recovery, i look forward to hearing from you. Thank you
OUTsurance's replyOfficial
11 Nov 2021, 14:51Good day Neesa,
The delay you had described was alarming to read.
After responding to your review privately, we escalated the matter for urgent attention.
Our client liaison team contacted you as well as our service provider to get the matter resolved. We can confirm that you have collected your vehicle. We will address the delay with the service provider.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you had described was alarming to read.
After responding to your review privately, we escalated the matter for urgent attention.
Our client liaison team contacted you as well as our service provider to get the matter resolved. We can confirm that you have collected your vehicle. We will address the delay with the service provider.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply11 Nov 2021, 14:51
Official
Good day Neesa,
The delay you had described was alarming to read.
After responding to your review privately, we escalated the matter for urgent attention.
Our client liaison team contacted you as well as our service provider to get the matter resolved. We can confirm that you have collected your vehicle. We will address the delay with the service provider.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you had described was alarming to read.
After responding to your review privately, we escalated the matter for urgent attention.
Our client liaison team contacted you as well as our service provider to get the matter resolved. We can confirm that you have collected your vehicle. We will address the delay with the service provider.
We are sorry for the delay and the inconvenience caused as a result.
Regards,
OUTsurance