E
Elzette
1 reviews | Active since Jul 2025
26 May 2026, 12:58
Dissatisfied
Dissatisfied. Claim for wall damage due to neighbours trees denied. Am I suppose to maintain my neighbours yard and trees? We are already trimming and cutting the trees as best we can at our own expense.
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OUTsurance's replyOfficial
02 Jun 2026, 14:36Good day Elzette,
Thank you for your review. We completely understand your concerns.
Our assessing manager, Ongezwa, contacted you to address your concerns. A service provider was appointed and once we receive their assessment report, we will revert with feedback and finalise the matter.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your review. We completely understand your concerns.
Our assessing manager, Ongezwa, contacted you to address your concerns. A service provider was appointed and once we receive their assessment report, we will revert with feedback and finalise the matter.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
OUTsurance's reply02 Jun 2026, 14:36
Official
Good day Elzette,
Thank you for your review. We completely understand your concerns.
Our assessing manager, Ongezwa, contacted you to address your concerns. A service provider was appointed and once we receive their assessment report, we will revert with feedback and finalise the matter.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team
Thank you for your review. We completely understand your concerns.
Our assessing manager, Ongezwa, contacted you to address your concerns. A service provider was appointed and once we receive their assessment report, we will revert with feedback and finalise the matter.
We do apologise for the disappointing experience.
Regards,
The OUTsurance Team