Dissatisfaction: Refusal by Outsurance to Reinstate Policy or provide refund for lapsed policy

A took a credit shortfall Life policy with Outsurance approximately 10 years ago. On 21/09/2023 I received an email from Outsurance my policy was cancelled due to 2 subsequent non payment of premiums. I informed the call centre agent that I had not received any formal notifications from Outsurance that my premiums were not honoured by the bank. The call centre agent informed me that they usually send SMS notifications should premiums be rejected by the bank. I informed the agent I did not receive such notifications as they had my old cell no on record and not new cell no. I requested the call centre if the policy could be reinstated to which he responded that it could not be reinstated. I had made over R55 000 in contributions for the life cover policy and should have qualified for and outbonus in couple of years. I asked the agent if policy could not be reinstated that I should at least get a full or partial refund of premiums paid thus far. The agent responded that such request could not be entertained by Outsurance and that my policy had been cancelled with no option of refund. I am of the view that this standpoint by Outsurance not to reinstate the policy or provide a refund to client is unfair practice.