1 reviews | Active since Jun 2024
Dissatisfaction
Clearly not impressed by Outsurance! I called to do a review on the premium that were being raised in May however the consultant tells me there isn't anything he can do from his side.. How can you raise a premium so drastically R700 increase jump! Abit ridiculous and so not affordable for someone that has not even major claims on the vehicle..
It seems like when they want a customer to take on the premium so much of discounts can be made however when you are the customer nothing can be done.
Being with outsurance for more than 5 years I have always encouraged people its one of the best insurance companies however as they do not consider the clients needs and affordability I do not think that they could be the best anymore!
From An unhappy customer!
We acknowledge receipt of your complaint.
We value your loyalty and are sorry that you feel this way. Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will review your concerns and contact you.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint.
We value your loyalty and are sorry that you feel this way. Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
Our client care manager will review your concerns and contact you.
Regards,
The OUTsurance Team
We received feedback from our client care manager, confirming she was in contact with you about the rerate increase after having audited our advisors discussion with you.
She confirmed the rerated premium can sadly not be reduced, and discussed the influence the claims you submitted last year's contribution to the increase.
Thank you for affording us the time to discuss this with you.
Regards
The OUTsurance Team
We received feedback from our client care manager, confirming she was in contact with you about the rerate increase after having audited our advisors discussion with you.
She confirmed the rerated premium can sadly not be reduced, and discussed the influence the claims you submitted last year's contribution to the increase.
Thank you for affording us the time to discuss this with you.
Regards
The OUTsurance Team