JH
Jillian H

1 reviews | Active since May 2016

27 Nov 2016, 23:55

DISSAPPOINTED...WRONG ADDRESS AND NO BENEFIT

<p>Received an email with a life policy schedule with an incorrect address....NOT SURE HOW THIS HAPPENED.</p> <p>Debits has been collected for 8 yeasrs without default or return and wow I am not able to claim and receive an email with incorrect address...REALLY. The surprising part is my banking details are correct!</p>

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Replies (1)
OUTsurance
OUTsurance's reply29 Nov 2016, 11:56
Official

Hi Jillian,

We do apologize for your old address still reflecting on the documentation.

As discussed telephonically the new address was noted however the consultant failed to remove the old address.

I have emailed you the updated policy documents.

Regards,

Kelvin