Dissapointment

I had been a MiWay client for 8 years. Outsurance was selling themselves as the best in the business. I contacted outsurance for a quote. They beat the Miway quote and i changed to outsurance in December 2017. I was in a car accident with no other parties injured and no witnesses on scene. They interrogated me for hours in a meeting and made me feel like a ******** on how they treated me. Yes, I had 2 glasses of wine, this though over a period of more than 3 hours. Which, according to SA law does not put you over the legal limit. My claim assessor advised me that the claim was rejected as I was over the legal limit and that I must advise to where I wat the car towed. I asked him, before they tow the vehicle that I want proof of the information they used to get to their conclusion that I was over the limit as no blood tests or breathalyser was preformed. He then sent me laws of the United Kingdom, London. How is this on effect to me in SA? Further, it took him a whole month to respond to my request. I had sent numerous emails requesting feedback. Finally when i asked for the courtesy of a reply he rep**** a month later. Now, i have to pay storage fees for my vehicle of more than month as the staff at outsurance take a month to reply to a simple question. I am beyond upset that i switched from miway. I have never had any bad experiences with miway. Like they say.. to buy cheap is more expensive at the end of the day. Outsurance is the cheapest but because they dont pay and go on other countries' laws to back this. And so cheap i guess that they cannot afford a proper email server because it seems their emails are delayed for months. Further, forcing clients to pay for storage. Perhaps they get a commission from the towtruck company for the storage hence their delay in assisting their customers? I had heard many bad reviews of outsurance from friends and family but thought i would give them the benefit of the doubt. But, to my utter dissapointment. Guess its better to listen to loved ones than to false advertising.