Dissapointing service from Meryl Chetyy

We were contacted yesterday by Outsurance for a quote for car cover.

Meryl Chetty was the agent who assisted us. During the call, Meryl asked the relevant questions for a quote. However, as the call progressed, she made me feel as though I didn’t know what I was talking about. She told me that my current insurer (First for Women) wasn’t as good as Outsurance and suggested we look up complaints against First for Women with the Ombudsman. I am not sure if it is appropriate for an agent to make such comments to a potential customer. When I mentioned that we had open driver policy on our cover, her response was, “Are you sure? I doubt that.” Overall, her manner was dismissive and left me questioning whether this is how Outsurance agents typically speak to clients. at the end of the call?