DISSAPOINTED LOYAL CUSTOMER 8 YEARS NO CLAIM PAYING R1800 per month - THIS ONE TIME I MAKE A CLAIM FOR AN ACCIDENT THAT IS NOT MY FAULT I AM PUT THROUGH GRIEF !!

I was Involved in a car accident on Monday 01 August 2022. It was a chain accident where 3 cars ended up being impacted by the accident, including mine. The person at the back hit me, causing me to hit the car Infront because he was not concentrating on the road and lost control of his car, causing damage to the 2 cars Infront. All 3 cars were towed on the spot. This accident was unavoidable and I was not at fault.

I am not a reckless driver - I have been with OUTsurance for 8 years, paying =-R1800 a month for 8years !!! NO CLAIM FOR 8 YEARS - this one time I want to claim for an unavoidable accident they give me grief. A police case was opened and the police station that was used is Wynberg SAP. My car went for an assessment and they came back to say that it is a write off - because the cost to repair exceeds the salvage ratio. All this info was not communicated to me when I took the insurance. Also I'm finding out now they used a wrong year model of my car when I gave them the VIN number of the car.

I AM DISSAPOINTED AND NOT HAPPY AT ALL - MY CASE IS STILL ON GOING