Dissapointed

After being a client for 20 years, and my car gets ******, it takes Outsurance more than 4 weeks to sort this out. Assesor investigator is on a wild goose chase calling people "***** Bliksems", and telling my mechanic he is a "stuk gemors" does not make me feel welcome to stay with Outsurance. How can you treat people like that? I am seriously dissapointed in Outsurance