1 reviews | Active since Oct 2010
Disrespectful sales agent
Recently started my journey to get pet insurance for my little princess.
Received a call from Ntsako (spelt similar?!?) regarding Pet Insurance following a quotation I did online. My cell phone line was quite terrible but the consultant, ever eager to "make a sale" stuck through it.
In the concluding parts of the conversation he pushed exceptionally strongly to make a sale despite telling him that I just started the pet insurance investigation on my side and am busy comparing pricing options, benefits, etc.
He kept on speaking over me and didnt bother at what I had to say and insisted he get his manager to conclude the deal. I asked for the full terms and conditions as well as a detail list of all benefits; his response was that once I take up the product I will get all off that.
Clearly, this individual does not fully grasp the point of "reading the fine print" before signing a contract ESPECIALLY agreeing to something over the phone.
Post me cutting the call due to his demeanor I was bombarded with several calls, at least 10-12, from different numbers from himself.
Eventually got a call from him today about the quotation received, LOL; mind you, no actual quotation received and when asked why I didnt want to proceed I did specify the blatant disrespect during the initial call and then hung up.
Such a good organization with such a poor display of etiquette from their front-line staff.
We take much pride in our service delivery and treating all clients fairly is our priority so it's naturally concerning if a client's experience is not in lines with our values.
We have been in contact with you to address your concerns. Our intention was certainly not to make you feel the way you described in your review and it's worrying that we have left a bad taste in your mouth. We will address the service transgressions accordingly. Regarding inundating you with calls, we have placed your number on our do not call list which will ensure that you don't receive any further calls from us.
We sincerely apologise for your bad experience.
Regards,
OUTsurance
We take much pride in our service delivery and treating all clients fairly is our priority so it's naturally concerning if a client's experience is not in lines with our values.
We have been in contact with you to address your concerns. Our intention was certainly not to make you feel the way you described in your review and it's worrying that we have left a bad taste in your mouth. We will address the service transgressions accordingly. Regarding inundating you with calls, we have placed your number on our do not call list which will ensure that you don't receive any further calls from us.
We sincerely apologise for your bad experience.
Regards,
OUTsurance