Dishonest Cover
Paying for cover that i am not covered for
I dont trust Outsurance at all after i checked my policy and was notified that my vehicles are not covered because they never recieved the inspection certificate. This is after 18 months of paying a premium for no cover. They should have removed the cover from my policy if they did not cover it. Fullstop. Dishonest to say the least
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Replies (2)
OUTsurance's replyOfficial
11 Jun 2019, 13:55Good day Roelof,
We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.
Sorry for the disappointing feedback.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.
Sorry for the disappointing feedback.
Regards,
OUTsurance
Best regards,
OUTsurance's reply11 Jun 2019, 13:55
Official
Good day Roelof,
We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.
Sorry for the disappointing feedback.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have escalated the matter to a manager who will revert with feedback.
Sorry for the disappointing feedback.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
19 Jun 2019, 12:32Good day Roelof,
Thank you for notifying us. Keo our client services manager contacted you to discuss what had transpired. He has subsequently sent you an email detailing our recourse.
Please respond to Keo's email and he will finalise the matter with you.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. Keo our client services manager contacted you to discuss what had transpired. He has subsequently sent you an email detailing our recourse.
Please respond to Keo's email and he will finalise the matter with you.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply19 Jun 2019, 12:32
Official
Good day Roelof,
Thank you for notifying us. Keo our client services manager contacted you to discuss what had transpired. He has subsequently sent you an email detailing our recourse.
Please respond to Keo's email and he will finalise the matter with you.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Thank you for notifying us. Keo our client services manager contacted you to discuss what had transpired. He has subsequently sent you an email detailing our recourse.
Please respond to Keo's email and he will finalise the matter with you.
We do apologise for the inconvenience caused.
Regards,
OUTsurance
Best regards,