DISGUSTINGLY DISAPPOINTED!!!

I am so disappointed in outsurance and their level of such bad service they providing me with for the chip repair i logged that has now escalated to a repair due to glasfit aeroton's negligence. I have been trying to get assistance with my complaint from outsurance since 08/03/2022. The claims advisor is not even in communication anymore as she feels no one is supposed to be held liable for what has happened to me...

The complaint - I logged my claim on the morning of 08/03/2022 for a chip repair. Early afternoon of the 08/03/2022 I went to glasfit aeroton and found that my claim was not even given to them by outsurance. We got the claim moved to aeroton branch only to be told they cant assist as the technician isnt available. I advised the ladies working at reception that I needed urgent assistance as I was not around in that area for the next 2 days to follow and didnt want the chip to get worse. They then referred me to Bryanston branch for further assistance. On my way out on the 09/03/2022 - the rain I had to drive in caused the chip to start running. I went straight to the glasfit in Bryanston only to be told by the technician and lady there, that they now need to replace the windscreen as the chip has now run to far. As I advised the lady at the Bryanston branch - I am on a salary cut and dont have the access money to even begin with. But my main issue is why do I now have to pay yet glasfit aeroton was careless. CAN SOMEONE PLEASE ASSIST ON THIS MATTTER AS I AM HIGHLY DISAPPOINTED AT THE SERVICE FROM MY INSURER AND NOT EVEN WANTING TO HELP ON THE WAY FORWARD. ALL THEY CAN TELL ME IS THAT I MUST PAY FOR THE REPLACEMENT... IS THAT THE TYPE OF INSURER OUTSURANCE IS. THEY JUST ALL ABOUT THE MONEY AND NOT EVEN WILLING TO ASSIST THEIR CLIENTS. CLAIMS JUST CARE ABOUT THE PROCESS. THEY OBVIOUSLY ONLY CARE ABOUT COLLECTING PREMIUMS AT EACH MONTH END AND NOT ABOUT ISSUES CLIENTS ENCOUNTER.!!!!!