1 reviews | Active since Aug 2020
Disgusting ********* Salesmanship
Outsurance has a horribly aggressive and ********* approach to sales. Stay as far away as possible from them.
I requested a quote from Outsurance online during my lunch break at work. After this I had meetings, so I could not take their call and had to reject or their calls or let it ring. They phoned me nearly 20 times the afternoon, so much so that I had to block their number on my phone as I was unable to use it to take meeting notes.
The following day I received another call. I spent nearly an hour providing all my personal information, as is required for an insurance quote. The salesperson asked for my banking details and I thought this was part of the quote process. I quickly realised they were in actual fact making a sale to me, and asked that the quote be emailed to me. For the life of me I was unable to get the salesperson to simply email me the quote so that I could take some time to think about the offer. I ended up speaking with the salesperson's supervisor, who also went in for the kill. I had to eventually hang up on the sales team as they were basically harassing me.
I find this type of aggressive selling behavior completely ********* and irresponsible. had the agent simply sent me the quote via email I would have probably moved to Outsurance, but now I will actively advise against them.
I am also highly disturbed by the fact that these people now have all of my personal details. It is 2020. Do things via email or online. Your kind isn't appreciated by society. It's disgusting.
Thank you for your reply. Please note that I will not be taking any calls from you going forward. Please contact me exclusively via writing. Please do not call me any more!
Regards
Eugene
Thank you for your reply. Please note that I will not be taking any calls from you going forward. Please contact me exclusively via writing. Please do not call me any more!
Regards
Eugene
Thank you for raising your concerns with us and at the same token, we do apologise for inundating you with calls.
After reading your complaint we were very concerned and immediately escalated the matter to Candice our sales manager who listened to all the call recordings. Please note, no supervisor spoke to you, they were both sales advisors. At no point were any of the advisors pushy or aggressive as you described, they both asked for the sale.
We will never act ********* and our intention was certainly not to make you feel like we were trying to push you into the sale, if it came across that way, we do apologise for your experience. Please note, all your personal information is strictly confidential and we will never share your details with any other parties.
Candice has subsequently emailed you and once you respond to her email she will address your concerns.
Regards,
OUTsurance
Thank you for raising your concerns with us and at the same token, we do apologise for inundating you with calls.
After reading your complaint we were very concerned and immediately escalated the matter to Candice our sales manager who listened to all the call recordings. Please note, no supervisor spoke to you, they were both sales advisors. At no point were any of the advisors pushy or aggressive as you described, they both asked for the sale.
We will never act ********* and our intention was certainly not to make you feel like we were trying to push you into the sale, if it came across that way, we do apologise for your experience. Please note, all your personal information is strictly confidential and we will never share your details with any other parties.
Candice has subsequently emailed you and once you respond to her email she will address your concerns.
Regards,
OUTsurance
