1 reviews | Active since Jun 2017
Disgusting treatment and claim unfairly rejected
<p>So.. 3 weeks ago, my geyser bursts.. two Outsurance plumbers come that Saturday morning to fix my geyser.... coincidently for the first time in a decade, my home is broken into THAT NIGHT and my bedrooms cleared out (exactly where they were working)... I put in a claim for my contents ****** and the ENTIRE claim is rejected due to lack of proof of possession and have asked me to seek other insurance. I've never missed a payment in over a decade. I've only ever claimed for a windscreen and this is my outcome. DO NOT insure with OUTSURANCE. They twist your words, they find ANYTHING not to pay, now myself and my daughter sit with no clothing, no laptops, her precious guitar, my family jewellery only to mention a few items.. I'm more devastated than angry that such a "reputable" company can be so heartless and unprofessional with astonishishing confrontational conduct. Don't expect a pay out for your household goods, you'll be called a **** and a *****. They have *****ed my crystal clean name.</p>
Hello candi-mclaren-lewis
We are not at all insensitive to the loss you incurred together with the stress you experienced being burgled.
The detail of the rejection and subsequent cancellation of your policy was discussed and sent to you.
Regards
OUTsurance
Hello candi-mclaren-lewis
We are not at all insensitive to the loss you incurred together with the stress you experienced being burgled.
The detail of the rejection and subsequent cancellation of your policy was discussed and sent to you.
Regards
OUTsurance
Not even a response to this letter... considering being an ambassador in OUTING Outsurance. What a pathetic institution.
Good day Leslie,
Firstly, I did not request the history of my claims but the history of my outbonuses if you read my mail correctly.
Secondly I have confirmed with Vodacom that I NEVER blacklisted an LG phone as dishonestly accused by your staff in my meeting at your premises. The phone was simply never used again after my accident after months in hospital I only required my private phone ( ********** 188) post my accident. You ASSUMED that the specified cell phone was ****** in my accident.
Thirdly you took a statement from me UNDER SEDATION and held against me the theft of the LG phone as well as my family Claddagh ring. I could have told your representative that I was Tinkerbell in that interview due to the astronomical amount of medication I was on. Lulama CONFIRMED with my mother that the recording was COMPLETELY wavered due to sedation. I request that recording for media purposes.
Fourthly you have accused me of claiming for jewellery I sold to Cash Crusaders in February of this year which is yet again an ASSUMPTION as confirmed with the owner that it is absolutely clear, simply by judging the very light weight of all items sold, that it is IMPOSSIBLE that the jewellery claimed for was the jewellery sold to them.
Lastly, your ASSUMPTION of me claiming for a Laptop sold by my late fiance in 2016 unbeknown to me to Cash Crusaders was one on my claim to Outsurance which it was NOT. My fiance was an alcoholic and I was financially responsible for him (partly the reason for his suicide) I have never had the laptop he sold in my possession nor was I ever informed of his sale of a Laptop. My claim on 5 laptops is true and correct.
I have two very powerful radio stations requesting an interview from me (one of which actually runs an advert where they indirectly insult Outsurance) as well as Carte Blanche requesting a meeting with me, a pastor and a few celebrities who's claims have been ********ly rejected by Outsurance.
Your way about this claim has been shockingly unprofessional and the media has even managed to convince an insider at Outsurance willing to testament anonymously how your investigators gain their commission on rejected claims. I have a blog specifically for the process of my claim and rejection with hundreds if not thousands willing to testament through the media the pathetic reasons for your rejections.
I am not going to stop until my claim is FULLY paid and I am reinstated WITH an apology letter regarding your conduct throughout my claim process. If you abide by my instruction I will NOT testament to the radio stations or Carte Blanche. If you however decide to stick by your rejection and banning me as a LOYAL and HONEST client for over a decade, you will not hear from me again until you are sitting in your lounge watching a special edition on Carte Blanche.
Regards,
Candi
Please note: I suggest you have a look at my impact on the community as a motivational speaker as well as my following on all media platforms starting with www.facebook.com/candimcl
Not even a response to this letter... considering being an ambassador in OUTING Outsurance. What a pathetic institution.
Good day Leslie,
Firstly, I did not request the history of my claims but the history of my outbonuses if you read my mail correctly.
Secondly I have confirmed with Vodacom that I NEVER blacklisted an LG phone as dishonestly accused by your staff in my meeting at your premises. The phone was simply never used again after my accident after months in hospital I only required my private phone ( ********** 188) post my accident. You ASSUMED that the specified cell phone was ****** in my accident.
Thirdly you took a statement from me UNDER SEDATION and held against me the theft of the LG phone as well as my family Claddagh ring. I could have told your representative that I was Tinkerbell in that interview due to the astronomical amount of medication I was on. Lulama CONFIRMED with my mother that the recording was COMPLETELY wavered due to sedation. I request that recording for media purposes.
Fourthly you have accused me of claiming for jewellery I sold to Cash Crusaders in February of this year which is yet again an ASSUMPTION as confirmed with the owner that it is absolutely clear, simply by judging the very light weight of all items sold, that it is IMPOSSIBLE that the jewellery claimed for was the jewellery sold to them.
Lastly, your ASSUMPTION of me claiming for a Laptop sold by my late fiance in 2016 unbeknown to me to Cash Crusaders was one on my claim to Outsurance which it was NOT. My fiance was an alcoholic and I was financially responsible for him (partly the reason for his suicide) I have never had the laptop he sold in my possession nor was I ever informed of his sale of a Laptop. My claim on 5 laptops is true and correct.
I have two very powerful radio stations requesting an interview from me (one of which actually runs an advert where they indirectly insult Outsurance) as well as Carte Blanche requesting a meeting with me, a pastor and a few celebrities who's claims have been ********ly rejected by Outsurance.
Your way about this claim has been shockingly unprofessional and the media has even managed to convince an insider at Outsurance willing to testament anonymously how your investigators gain their commission on rejected claims. I have a blog specifically for the process of my claim and rejection with hundreds if not thousands willing to testament through the media the pathetic reasons for your rejections.
I am not going to stop until my claim is FULLY paid and I am reinstated WITH an apology letter regarding your conduct throughout my claim process. If you abide by my instruction I will NOT testament to the radio stations or Carte Blanche. If you however decide to stick by your rejection and banning me as a LOYAL and HONEST client for over a decade, you will not hear from me again until you are sitting in your lounge watching a special edition on Carte Blanche.
Regards,
Candi
Please note: I suggest you have a look at my impact on the community as a motivational speaker as well as my following on all media platforms starting with www.facebook.com/candimcl