Disgusting service with claim ***1

<p>Appalling service I have received from outsurance with my mother's third party claim. This has been dragging on from February this year. Two weeks ago I emailed the claim form for the payment to Siphiwe Gama (whose service leaves much to be desired). A week later we had heard nothing and I called Siphiwe who confirmed he had received the form but it didn't have the physical address. I asked him why he didn't call us or even respond to the email to let us know what was missing. I would assume that's basic customer service. Siphiwe bluntly told me it's the customers obligation to follow up they don't call clients. Well I have him the physical address. He said my mother will receive an SMS same day confirming the processing of the payment. It's more than a week later no SMS, no payment and as to be expected no word from Siphiwe. If this experience is anything to go by I am cancelling my vehicle insurance to something better in terms of service.</p>