Disgusting service sh*t service

I'm highly disappointed with the service im receiving from Outsurance after having worked with them for the past 4 years, im refering to my building insurance that i took out with them in 2014. I specifically explained to them the structure of my building in detail and they assured me that they will be able to assist me with regards to any claims i might have in the future since 2014 till to date they have been deducting there premiums and i have been paying up to date. on the 01 November 2018 i logged a claim for a broken window at my property due to the bad weather conditions in durban, on the 02 November 2018 i was allocated a claim number and a consultant by the name Jacques Beyleveld contacted and assured me my matter will be resolved as soon as possible , they allocated durban PG Glass to attend my matter who in turn contacted me on the 02 November2018 nd i explained to them that the conditions are getting worse and requires immediate action i proceeded to send them pictures as requested of the deteriorating windows in my property they assured me someone has been sent out but no one arrived. On the 03 November 2018 i tried calling the PG glass technical person who was allocated to my case Nivesh but he never answered his fone i tried sending him a message still no answer. On the 04 November 2018 i sent them more images informing them that another window was broken and that it was because of the previous one but still no answer. on the 05 November 2018 they decided to send someone out without even informing to arrange for the place to be open they conducted there viewing but didn't bother to inform me about the quotes or how much the damage would cost no feed back from Jacques Beyleveld i had to call him personally to find out how far is my claim he suggested that they replace everything with aluminum due to the structure of my building told me he would contact me but he never did keeps giving me empty promises in the mean time i do not have windows in my property the sense of no urgency from Jacques Beyleveld is the one that angers me the mos, overtime he says he will call me he never calls me back until i call him back with his empty promises. I'm sitting with a building with no windows for almost a week and till to date my windows are not fixed I'm highly disgusted with service nxa.