Disgusting service from outsurance appointed service provider.

I submitted a claim on 21 June 2019 for my tiles which had rented. An assessor came a week and a half later and then I waited and waited, on Friday 5 July I received a message that the assessors report was inconclusive and a leak detector would be appointed. This happened on Monday the 8th JJ Lourens plumbing was appointed I specifically asked for the plumber to come before 10 on Wednesday I then sent a follow up message to the number I was given. They then without confirming called at 8:30 to say plumber was supposed to be by me at 9 this was never communicated but was running late I said as I had not received a message no one was home. Ilana then said the plumber would come after 5pm I then got a sms with a message that I cannot reply to number that the plumber would only be here at 7 and would call on his way. I cancelled my after work plans to be home by 5 so this was unacceptable it is now 8pm and no word from JJ Lourens. This is absolutely disgraceful and unacceptable. Outsurance you really let yourselves down by associating with such low level suppliers. I am furious. If there is a leak the problem is getting bigger by the day and to get to almost a month later with no resolution is frankly unacceptable. I also sit in meetings all day so cannot easily answer my phone so perhaps you all need to find more innovative contact strategies as you make it really difficult for your customers.