1 reviews | Active since Jan 2022
Disgusting service from OUTSURANCE!!!!
In November 2021 I called Outsurance to try and cancel my home contents insurance with them as I was not in a financial position to maintain the payments. The Outsurance adviser offered me a new premium and stated that NOTHING WOULD CHANGE in my policy! Only to find out in January 2022 after submitting a claim that the advisor had changed my policy to LIMITED COVER EXCLUDING THEFT!!! She DID not state this in our consult over the phone!!! And now you want to increase my premium to a ridiculous amount THAT I TOLD YOU I CANNOT AFFORD!
I was offered a premium and the advisor and i agreed to continue the policy! NOW YOU WANT TO CHNAGE THE PREMIUM BECAUSE YOUR ADVISOR MESSED UP!!! This is not on!! I should have just canceled the policy in November like I wanted to!! Now I have to cancel my policy because of your ridiculous premium and sit without insurance until I can find a new service provider!!! This is disgusting service and you will be hearing from me and the Ombudsman!!
Your comment was naturally worrying and after responding privately to your review, we escalated the matter for urgent attention.
Charlton our claims manager contacted you to address your concerns regarding your claim. Candy our retention manager contacted you to discuss your profile and premium in detail. Unfortunately we weren't able to offer you a better premium and subsequently you cancelled your policy.
We are sorry for the disappointing experience.
Regards,
OUTsurance
Your comment was naturally worrying and after responding privately to your review, we escalated the matter for urgent attention.
Charlton our claims manager contacted you to address your concerns regarding your claim. Candy our retention manager contacted you to discuss your profile and premium in detail. Unfortunately we weren't able to offer you a better premium and subsequently you cancelled your policy.
We are sorry for the disappointing experience.
Regards,
OUTsurance
I would also like to then publicly add that I did not want a NEW or LOWER premium … I wanted the premium that YOUR ADVISOR SOLD TO ME AND WE AGREED ON but now you want to revoke because YOUR ADVISOR MESSED UP. SHE SOLD ME THE WRONG POLICY FOR THE WRONG PRICE!!!! So please don’t make out as if you guys tried your absolute best to resolve the matter!
But we will allow the ombudsman to resolve this. Thanks!
I would also like to then publicly add that I did not want a NEW or LOWER premium … I wanted the premium that YOUR ADVISOR SOLD TO ME AND WE AGREED ON but now you want to revoke because YOUR ADVISOR MESSED UP. SHE SOLD ME THE WRONG POLICY FOR THE WRONG PRICE!!!! So please don’t make out as if you guys tried your absolute best to resolve the matter!
But we will allow the ombudsman to resolve this. Thanks!