1 reviews | Active since Mar 2017

07 Mar 2017, 10:59

Disgusting service for a supposed professional company

<p>Had a small accident out of the country due to masive pot holes. Called outsurance and vehicle wat booked into a repair centre in edenvale. They took 1 month with a repairs after many phone calls and we were never contacted back. Eventually got out vehicle back unfinished. They claimed to have done all the work but had not. Tried to complain to outsurance about the extremely bad service. They said they would look into it. Their man handling the case is Richlan Naidoo. I have called him 20 odd times and left messages for him to return my calls but to no avail. If this is the kind of service we are getting on a minor repair, imagine a big repair. Im so disgusted in their service and dont recommend anyone to use outsurance. </p>

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Replies (1)
OUTsurance
OUTsurance's reply10 Mar 2017, 15:49
Official

You describe shocking service we sincerely apologise for!

Gina from our claims department contacted you and is assisting with the relevant arrangements for rectifying work and re-assessment.

The poor workmanship and conduct from our service provider will be referred to our procurement department and we also informed our claims manager of the poor response you received from our advisor. We will never condone this calibre of service.

Gins will provide you with a further update as soon as possible.

Regards

Dinky