CG
Claire G
1 reviews | Active since Jan 2021
30 Jun 2022, 05:22
Disgusting Service
Ive have tried everything to cancel my insurance policies with you for the last two months now, but yet you continue to debit me month on month. You offer no easy way to cancel a policy which is well within my right to do so. I email, you don't respond, I write a review you don't respond, I log on to your stupid portal and write a complaint, you don't response.
I LIVE IN AUSTRALIA NOW and have for the last 2 month therefore I DONT NEED THE COVER!!!! I don't even have the cars anymore!!!
Why do you continue to make things so difficult???????
Cancel the polices immediately and refund me my money!!
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Replies (2)CG
Claire G's updateReviewer Update
04 Jul 2022, 02:43Thank you to Sajeed for turning my awful experience into such a positive.
Outsurance is very LUCKY to have you as part of their team - Well Done!!!
Outsurance is very LUCKY to have you as part of their team - Well Done!!!
CG
Claire G's update04 Jul 2022, 02:43
Reviewer Update
Thank you to Sajeed for turning my awful experience into such a positive.
Outsurance is very LUCKY to have you as part of their team - Well Done!!!
Outsurance is very LUCKY to have you as part of their team - Well Done!!!
OUTsurance's replyOfficial
04 Jul 2022, 06:36Hello Claire
Thank you for bringing the matter to our attention.
Out response on this forum is after the fact but we are pleased to know the matter has finally been resolved for you.
It was established the emails were sent to a non responsive mailbox of which automated replies are sent. The refunds have been processed and will reflect in your account later this week.
Thank you for your kind response to Sajeed's sterling service. This compliment will mean the world to him.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Out response on this forum is after the fact but we are pleased to know the matter has finally been resolved for you.
It was established the emails were sent to a non responsive mailbox of which automated replies are sent. The refunds have been processed and will reflect in your account later this week.
Thank you for your kind response to Sajeed's sterling service. This compliment will mean the world to him.
Regards
OUTsurance
OUTsurance's reply04 Jul 2022, 06:36
Official
Hello Claire
Thank you for bringing the matter to our attention.
Out response on this forum is after the fact but we are pleased to know the matter has finally been resolved for you.
It was established the emails were sent to a non responsive mailbox of which automated replies are sent. The refunds have been processed and will reflect in your account later this week.
Thank you for your kind response to Sajeed's sterling service. This compliment will mean the world to him.
Regards
OUTsurance
Thank you for bringing the matter to our attention.
Out response on this forum is after the fact but we are pleased to know the matter has finally been resolved for you.
It was established the emails were sent to a non responsive mailbox of which automated replies are sent. The refunds have been processed and will reflect in your account later this week.
Thank you for your kind response to Sajeed's sterling service. This compliment will mean the world to him.
Regards
OUTsurance