lS
lezane S

1 reviews | Active since Jul 2015

19 Sept 2023, 15:19

DISGUSTING SERVICE

How many times does Outsurance want to call you before they realize that you are not available? 30 times and counting? that's the amount of times outsurance have called because of their fault. calling my relatives to hear why I don't answer my phone? I am at work and have a job to do outsurance (something that it seems very hard for you to do) I started my policy with you beginning of March 2023. I have submitted my tracking certificate in March 2023, only to find out in July 2023 that my car is not covered for theft because I don't have a tracking system installed, ,I then again forwarded the certificate. Yesterday 19 August 2023 I checked on my profile, still no tracking certificate loaded, I then again loaded it on your system. Today 20 August 2023 it still does not appear. Let me tell you today that if something happens with my car and I have to submit a claim and outsurance refuses this claim because of "no tracking certificate" there will be huge precautions. This is absolutely unacceptable, I will cancel my policy at the end of this month as I cannot rely on a company that has absolutely no pride in their business,.. yes very quickly to offer policies but when it comes to maintain them... disgusting!!!

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Replies (1)
OUTsurance
OUTsurance's reply19 Sept 2023, 16:10
Official
Hello Lezane

We don't blame you for being upset!
You received a generic notification sent to our clients who have tracking devices installed in their vehicles and have since been inundated with calls form our call centre. Please accept our sincere apologies for the huge frustration!

We received the tracking certificate, thank you and are finalising the receipt on our side.
Our client care manager will communicate the above via email.

Regards
The OUTsurance Team